Shipping and Returns Policy
Thank you for shopping at Kabinga C Mazaba. Your interest in our book means a lot to us. We also aim to ensure a rewarding experience for you while exploring, evaluating, and purchasing our products.
Shipping Policy
Delivery Times:
Orders are processed within 1-2 business days. Estimated delivery times are:
- Domestic shipments: 3-5 business days.
- International shipments: 5-15 business days. Please note that these times are estimates and may vary due to factors outside of Kabinga C Mazaba’s and our courier’s control.
Shipping Costs:
Shipping costs depend on the weight, dimensions, and destination of the book. The final price for shipping will be calculated at checkout and will be the final price for shipping cost to the customer.
Returns, Refunds, and Exchanges Policy
How To Return An Item:
Your book must be in its original unused condition to be eligible for a return, unless there is a manufacturer defect. Returns must be made within 30 days of your purchase.
- Please email [email protected] to request a refund, and we will assign you a tracking number.
- Mail your returned item to: Kabinga C Mazaba: 17 Bushel way Truganina VIC 3029
- Include a signed letter stating the reason for your return and the original receipt.
Return Exceptions:
Books that have been read, marked, or altered will not be accepted for return or exchange.
Restocking Fee:
All returned books are subject to a 10% restocking fee, which will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order.
Exchanges
If you receive a damaged or incorrect book, we are happy to exchange it for a new copy. Please contact us within 7 days of receiving the book to arrange an exchange. You will not be subject to a restocking fee, but you will need to pay for the return shipping.
Cancellations
Orders can be cancelled before they are shipped. If you need to cancel an order, please contact us immediately via email. Once an item is shipped, the return and refund policy will apply.
Miscellaneous
This Shipping and Returns Policy applies to all purchases made through the website Kabinga C Mazaba, located at https://kabingacmazaba.com/. If you are unsatisfied with your purchase for any reason, you have 30 days from the date of purchase to request a refund. For any questions regarding our Shipping and Returns Policy, please contact us at:
- Email: [email protected]
- Phone: 0447 660 893
- Address: 17 Bushel way Truganina VIC 3029